Serving our BCAA Members and customers safely during the COVID-19 pandemic has meant a few adjustments to our usual service, but our focus continues to be on keeping you, our teams and our communities safe. So, we have continued to evolve our service to create new time-saving options for doing business with us.
We can help you online (including by email or chat at bcaa.com/contact) or by phone (1.888.268.2222) with all your BCAA Insurance and Membership needs, including ICBC Autoplan. If you do need to visit us, pre-booking an appointment is recommended – this helps us safely manage capacity in our Service Locations and prevent line-ups.
IMPORTANT SERVICE NOTICE: Our team is currently experiencing high call volumes for roadside assistance. Get faster access by submitting your request online at bcaa.com or using the BCAA Mobile App (download at bcaa.com/app).
How to do business with us online or by phone
ICBC Autoplan & BCAA Optional Car Insurance
You can purchase, renew or make changes to your ICBC Autoplan car insurance by phone from anywhere – it's easy. We’ve put together these tips to help your transaction go smoothly. (Note: you will need access to email during the call). Your new policy will be in effect as soon as the transaction is complete, and your decal and documents will be mailed to you. If you’re not able to renew by phone, you can pre-book an appointment at your local BCAA Service Location.
It’s also important to note that ICBC has made some changes, so wait times might be a little longer than usual. We recommend giving us a call or booking an appointment as soon as you get your renewal notice to give yourself extra time. Learn more about the changes at icbc.com/enhancedcare.
Home & Renters Insurance
You can renew or buy a policy online or by phone.
You can renew an existing policy or purchase a new policy online or by phone. Before you go, please consider global travel restrictions. You can find helpful information, including answers to frequently asked questions, at bcaa.com/coronavirus.
Small Business Insurance
You can buy or renew a policy online or by phone.
Life and Health & Dental Insurance
To quote or buy BCAA Life Insurance, please call us at 1.888.268.2222 or book a phone appointment at bcaa.com/life. To renew your BCAA Life Insurance, visit bcaa.com/payonline.
To quote or buy BCAA Health & Dental Insurance, visit bcaa.com/health. To renew your BCAA Health & Dental Insurance, call 1.877.261.8222.
You can renew, buy or manage your Membership online quickly, but if you need to speak with a team member please contact us by phone. Tip: Experiencing longer wait times over the phone? Our highest call volumes are in the mornings, on Mondays and after long weekends. The best time to call is in the afternoon or later in the week.
How to pre-book an appointment
If doing business with us online or over the phone isn’t possible, you can pre-book an in-person appointment at your local BCAA Service Location.
To book an appointment for your BCAA Insurance and Membership needs online, go to bcaa.com/contact and scroll down to choose your preferred location. If you’re not able to book online, you can call your location directly to book an appointment (once connected, press #5).
Visiting us in person – safety first
If you do have an in-person appointment, please know that we have several safety measures in place at our locations, including sanitizing stations and plexiglass shields. We also require everyone who visits us in person to wear a face mask over their nose and mouth, as directed by the Provincial Health Officer, and for your safety and ours, paperless payments are preferred such as a debit or credit card.
Whether on the phone, at the roadside or a service location, our team members are doing their absolute best to serve you. We appreciate your kindness and patience as we stick to necessary safety measures. Thank you for your business and loyalty – we appreciate you continuing to turn to BCAA when you need us. For the latest details on BCAA's COVID-19 safety measures, visit bcaa.com/covid19.